Terms and Conditions
This website is owned and operated by Bouncer Digital, S.L. (hereinafter “Bouncer Digital” or “Bouncer”), a company incorporated under Spanish law.
Legal name: Bouncer Digital, S.L.
Spanish Tax Identification Number (NIF): B72926405.
Registered address: C/ Fernando VI, 5, 5th Floor, Unit 2, 28004 Madrid, Spain.
Website: https://bouncer.digital
Email: info@bouncer.digital
Bouncer Digital develops technology solutions for age verification and age estimation, document-based verification and digital trust services designed to support responsible access to age-restricted products, content and services.
These Terms and Conditions govern access to, browsing and use of Bouncer Digital’s website, its content and the functionalities made available to users.
They also provide general information about Bouncer’s age verification services and available assistance mechanisms.
Where Bouncer’s services are integrated into third-party platforms, applications, websites or establishments, additional terms, privacy policies and specific requirements of the relevant operator may apply.
Commercial relationships between Bouncer Digital and its business customers are governed by the specific contracts and agreements entered into between the parties, including relevant data processing agreements and service-level arrangements.
In the event of any conflict, those specific agreements shall prevail within their respective scope, without prejudice to mandatory statutory rights.
By accessing and browsing this website, users acknowledge these Terms and Conditions.
Where a specific functionality or service requires express acceptance, this will be requested through the appropriate mechanism.
Users must use the website and its functionalities lawfully, responsibly and with respect for the rights of Bouncer Digital and third parties.
Users agree to:
Provide accurate information when required to use the services.
Use age verification mechanisms only for legitimate purposes.
Refrain from impersonating third parties or using another person’s identity documents without authorisation.
Refrain from bypassing, manipulating or interfering with verification or security controls.
Refrain from accessing restricted systems, applications or information without authorisation.
Avoid activities that may compromise the availability, integrity or security of the services.
Bouncer Digital may implement proportionate measures to prevent fraud, unauthorised access and unlawful use, while respecting users’ rights.
Bouncer Digital provides technology to assess whether an individual meets the applicable age threshold required to access certain content, products or services.
Depending on the contracted service and its configuration, age checks may be performed using:
Facial age estimation.
Liveness detection.
Document-based verification.
Other age verification mechanisms supported by Bouncer.
Facial age estimation is a probabilistic technological process and does not, by itself, constitute identification of an individual by name.
The result may indicate that age verification has been successfully completed, that age could not be verified or that an additional check is required.
Age thresholds and access conditions will be determined according to applicable law, the nature of the product or service and the configuration agreed with the relevant operator.
Bouncer Digital provides the verification result in accordance with the available technical integration. The final decision regarding access, the sale of a product or the provision of a service rests with the relevant operator, subject to applicable legal and contractual arrangements.
Where an age verification attempt cannot be completed successfully, the service will inform the user that their age could not be verified.
The notification displayed to the user may be limited to an unsuccessful or rejected verification result and may not specify the underlying technical or operational reason.
An unsuccessful result does not necessarily mean that the user is underage.
Users who require assistance or wish to request an investigation into a particular incident may contact Bouncer Digital at info@bouncer.digital.
The ability to explain the specific reason for an incident depends on the technical information lawfully available and applicable security, privacy and data retention limitations.
For security and fraud prevention purposes, Bouncer may restrict the disclosure of detailed information concerning certain internal controls.
Where facial age estimation does not allow the user to complete an age check successfully, an alternative document-based verification method may be available, depending on the service configuration.
Document-based verification is intended to establish whether an applicable age requirement has been met and does not necessarily involve account creation, permanent user registration or a full customer identification process.
If a user is unable to use their device camera or cannot complete document-based verification, they may request an in-person age verification appointment at Bouncer Digital’s offices in Madrid, Spain.
In-person age verification is offered by prior appointment, during the designated days and hours established for this service.
To request an appointment, users should email info@bouncer.digital, explaining that they require an in-person alternative to complete their age verification.
Bouncer Digital will provide the relevant instructions, including appointment availability, the service location and any required documentation.
In-person verification must be carried out through a valid and secure procedure. Its result may be communicated to the relevant operator through authorised mechanisms, using only the information strictly necessary.
An in-person age check does not automatically guarantee access to a service and must not be used to circumvent legally applicable age restrictions.
Users who believe their age verification was incorrectly rejected or who were unable to complete a check may submit an enquiry or complaint by emailing:
To assist with the investigation, Bouncer Digital may request a session reference, the platform where verification was initiated, the approximate date of the attempt or other strictly necessary information.
Users should not send facial images or copies of identity documents through ordinary email. If a further documentary check is required, Bouncer will indicate the appropriate secure channel.
Incidents will be assessed using technical and administrative information that remains lawfully available. The deletion of facial images or biometric data in accordance with applicable retention periods may prevent certain details of the original attempt from being retrieved.
Where appropriate and sufficient information is available, authorised personnel may examine a complaint, consider the circumstances reported by the user and determine suitable actions.
These actions may include technical assistance, a new verification attempt, an alternative document-based check or in-person verification.
A further automated attempt or document-based verification does not, by itself, constitute human review of a previous decision.
Where legislation governing automated individual decision-making applies, the legally required safeguards will be respected, including the right to obtain human intervention, express a point of view and contest a decision in the circumstances provided by law.
Requests will be handled without undue delay and within applicable statutory or contractual deadlines.
Submitting a complaint does not automatically result in approval of a previously rejected verification.
Bouncer Digital is committed to protecting privacy and applying data protection principles by design and by default.
Personal data will be processed in accordance with Regulation (EU) 2016/679, Spanish Organic Law 3/2018 and other applicable legislation.
In connection with its corporate website, Bouncer may act as a data controller when managing enquiries, information requests, business relationships and other activities.
For verification services integrated into third-party platforms or establishments, controller and processor responsibilities will be determined according to the actual purposes, means, decisions and obligations of each party.
The categories of data processed, legal bases, recipients, potential international transfers and retention periods will depend on the relevant service and verification method.
Bouncer applies data minimisation and limited retention principles. This does not necessarily mean that all categories of data or technical records have identical deletion periods.
Detailed information will be provided in the applicable Privacy Policy and any relevant service-specific privacy notices.
Individuals may exercise their statutory data protection rights with the appropriate controller and lodge a complaint with the competent supervisory authority, including the Spanish Data Protection Agency (https://www.aepd.es).
The website and certain Bouncer services may use cookies and similar technologies to support their operation, maintain sessions, apply security measures and, where permitted, recognise previously completed age checks.
The duration of a session or reusable verification status may be configured according to the service, the operator’s requirements and applicable legal and security obligations.
These mechanisms do not guarantee unlimited reuse of a previous verification and do not prevent a new check from being requested when necessary.
Cookies and similar technologies requiring consent will be used in accordance with applicable law.
Specific information concerning cookie categories, purposes, duration and management options will be provided in the relevant Cookie Policy.
Website content, including text, images, designs, logos, trademarks, software, documentation and other protected materials, belongs to Bouncer Digital or to third parties who have authorised its use.
Access to the website does not grant any exploitation rights beyond those necessary for lawful use.
Unauthorised reproduction, distribution, modification, public communication or exploitation is prohibited, except where permitted by applicable law.
Bouncer Digital takes reasonable measures to protect the operation, availability and security of its services.
Nevertheless, interruptions or incidents may occur due to maintenance, updates, technical failures, connectivity problems, third-party circumstances or events beyond Bouncer’s control.
Bouncer may introduce technical or operational changes when necessary to improve security, maintain the service or comply with legal obligations, without prejudice to applicable contractual and statutory rights.
The website may contain links or references to services operated by third parties.
Bouncer Digital does not generally control the content or terms of external websites and is not responsible for activities outside its control, without prejudice to liabilities imposed by law.
Third-party services may be governed by their own terms and privacy policies.
Bouncer Digital shall be responsible for losses or damages legally attributable to it.
Information published on the website is general in nature and does not, by itself, constitute a guarantee of regulatory compliance, official certification or suitability for every industry or territory.
The selection and configuration of an age verification method must take account of the requirements applicable to the relevant activity, platform and jurisdiction.
Nothing in these Terms excludes or limits liability that cannot lawfully be restricted or affects users’ non-waivable rights.
Specific responsibilities and warranties relating to services contracted by business customers shall be governed by their applicable commercial agreements.
Users may contact Bouncer through the communication channels available on the website.
Submitting an enquiry, demonstration request or other form does not, by itself, establish a contractual relationship for the provision of services.
Electronic marketing communications will be conducted in accordance with applicable legislation, including relevant information, consent and opt-out requirements.
Bouncer Digital may update these Terms and Conditions to reflect legal, technical, commercial or operational changes.
The current version and its last update date will be made available on the website.
Where changes affect previously acquired contractual rights or obligations, the applicable legal or contractual procedures concerning information, notification and acceptance will be respected.
These Terms and Conditions are governed by Spanish law, without prejudice to any overriding mandatory provisions that may apply.
Disputes shall be submitted to the courts having jurisdiction under applicable law.
Where a user qualifies as a consumer, mandatory consumer protection and jurisdiction rules will be respected.
Business-to-business relationships may contain specific jurisdiction agreements to the extent permitted by applicable law.
For enquiries concerning the website, age verification services, incidents or complaints:
Bouncer Digital, S.L.
Email: info@bouncer.digital
Website: https://bouncer.digital
Information about personal data processing is available in the applicable Privacy Policy.
Where can our technology be used?
Bouncer Digital’s age validation technology can be applied in a variety of industries and sectors to ensure compliance with age-restricted content or product access regulations and ensure the safety of minors in the digital environment:
Privacy and Data Protection
Bouncer Digital’s facial age estimation does not involve the processing of biometric data for identification purposes. Our system does not allow unique identification of a person, but merely estimates age from facial characteristics. This ensures that personal data is not processed or stored in an irregular manner. We do not store or share images, and data is never sold or transferred to third parties.
Compliance and Regulations
Bouncer Digital is committed to compliance with international data protection and privacy regulations. Our technology is designed to meet the standards set forth in various global regulations, such as the European Union’s General Data Protection Regulation (GDPR) and privacy by design principles.
In addition, our technology follows international best practices in terms of privacy protection and data minimization in decision making to perform age validation.
Specifically, Bouncer Digital conforms to the following technical and regulatory standards:
In Bouncer Digital we have developed a technological solution that is fully compatible with the age verification regulations required in different countries and complies with the principles of Privacy and Data Protection.
How it works
Bouncer Digital’s facial age verification technology allows estimating a person’s age in real time using a process of biometric analysis and liveness check.
Bouncer employs advanced artificial intelligence algorithms to analyze facial features in order to estimate a person’s age. The technology is highly accurate in the biometric analysis of the user, 99.5% effective, and is performed anonymously, fairly and impartially, regardless of gender, race or skin tone.
Bouncer complies with the principle of “privacy by default” and “data minimization”, which means that we use the technology for the sole purpose of validating the user’s age of majority and not storing any data from the process.
